NOTE: 
Damages resulting from accidental or intentional abuse of covered equipment VOIDS the service plan on that item permanently. For more , see the Merchant Policy on the bottom pages of this site. 

Otherwise if you don't live locally, you have to pack the item(s) VERY carefully in an appropriate shipping container. The US Postal Offices have boxes available for purchase, or a Truck Rental place such as RYDER or UHAUL provides boxes relatively cheap. Since the items are delicate Electronics, take care to insure they don't move around, and provide plenty of cushioning in the box for them. The more care you take at this stage, the better are the chances of getting your item back in perfect working order. The majority of the time, the serviced equipment will be returned in the same carton & packing as it arrived in. If it needs to be repacked again upon the return trip, there will be no charge to add extra cushioning or boxing to ensure your item arrives safely. 

Once their Package arrives at its destination, they will get an EMAIL or Telephone Call (customers preference) to confirm reciept. If any VISIBLE shipping damage is evident, the Shipper is immediately informed.

The Equipment is then Functionally tested and diagnosed to establish a HARD Estimate to Repair and a turnaround ETA is assigned. (IE: 3 days, 5 days etc)

Upon the customers receipt of the "HARD" Estimate, the customer may ACCEPT or DECLINE the estimate.

If Accepted, the shipping cost return trip will be paid by TECHNOTRONIC DIMENSIONS. If DECLINED, the Customer has the option of relinquishing/ abandoning his or her equipment to TECHNOTRONIC DIMENSIONS disposal. The customer will be granted a reasonable credit toward anything currently in stock he or she wishes to make a purchase in Equal or exessive value.

NOTE:

Should the customer specifically want his or her equipment returned to them, they would pay the return shipping costs. 
If the customer has declined an estimate where repair costs
are less than half the cost of a new or comparable retail unit, an additional Diagnosis fee will be required in addition to return shipping costs.

1) Whether the carton suffered shipping damage
2) If the operator is using the equipment properly

If there is no evidence of shipping damage, and the operator is certain they are working the controls correctly,
Technotronic Dimensions will ask for the item to be returned a second time at its own expense. Upon receiving and confirming the fault, TECHNOTRONIC DIMENSIONS will eliminate the fault permanently, and return the unit to the customer free of charge. Should TECHNOTRONIC DIMENSIONS be unable to duplicate the failure, it will remain under observation for up to another 5 days, before then being declared as "CANNOT DUPLICATE FAILURE" It would be up to the customer to provide transport for the equipment at that point.